Starbucks
Starbucks Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starbucks has 2.6 star rating based on 429 customer reviews. Consumers are mostly neutral.
40% of users would likely recommend Starbucks to a friend or colleague.
- Rating Distribution
Pros: Coffee, Good coffee, Baristas.
Cons: Horrible customer service, Poor customer service at some stores, Very disrespectful and unpleasant customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starbucks has 2.6 star rating based on 429 customer reviews. Consumers are mostly neutral.
40% of users would likely recommend Starbucks to a friend or colleague.
- Rating Distribution
Pros: Coffee, Good coffee, Baristas.
Cons: Horrible customer service, Poor customer service at some stores, Very disrespectful and unpleasant customer service.Recent recommendations regarding this business are as follows: "I think of Starbucks as just a pleasant part of my day.", "Not worth it! They don’t care!", "Great help", "Coffee Bean", "Don't waste your money".
Most users ask Starbucks for the refund as a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Straighten out an order.
- Quality of goods and services
Preferred solution: Acknowledgement of misunderstood order.
User's recommendation: I think of Starbucks as just a pleasant part of my day.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStarbucks cup keychain
Preferred solution: Full refund
Horrible experience then cust serv does NOTHING
Dont waste your time contacting Starbucks customer service!! Complete joke and they did absolutely nothing!
Ive been joined as a rewards member over 20 years; dont expect the customer service agent to care; and thats if you actually can get to someone. In the end, I commented to the customer service agent that I wont return and wanted to delete my loyalty profile, they said sorry this was your experience so, nothing was resolved. And dont use the app, it disconnected me then after contacting them a second time and completely wasting more time, it logged me out and said please relog in; they must have such great business that no one, even customer service agents could care less!
Go anywhere else!! Ive NEVER had a worse experience.
- App did not apply coupon as advertised
User's recommendation: Not worth it!!! They don’t care!
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Verified Reviewer | Huntington, IndianaDissatisfied
- To expensive
Preferred solution: Full refund
User's recommendation: Don't waste your money
Great customer Srrvice
User's recommendation: Eagle Island Fred Meyer. Starbucks, Meridian,ID the best.
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Verified Reviewer | Jeffersontown, KentuckyResolved: Poor service
Company fixed the issue and I have been provided with apology.
- Lost points
Preferred solution: Price reduction
User's recommendation: Use only local coffee stores not Starbucks
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaRefund
User's recommendation: Check if it's delivery or pick up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lafayette, LouisianaDisgusting contaminated food order
Store is located on I10 N and parkerson in Crowley, Louisiana 70526!
I go to smell the inside of the bag and immediately try to hold myself back from throwing up. My fiance had taken a few bites wondering why it tasted very bad! I open up the sandwich and theres a sausage patty that looked like it was very moldy and old with possible.. it disgusts me even typing this..
worm like possible in the patty as well. I am horrified by the sight of it and the smell, just thinking about it makes me sick. I want this taken care of for that store we bought it from in Crowley Louisiana 70526! I am so upset they gave us that knowing it smells like rotting meat!
I want a refund and justice over this and its currently 10 am 2/4/2024 if my fiance gets sick, yall will be hearing more from me.
Do better starbucks come on now. Lawsuits happen because of things like this!!!
- Good drinks
- Food
Preferred solution: Full refund
User's recommendation: Never buy food from here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy tower of Starbucks love
Preferred solution: Sending message and photo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStarbucks cups
- Are everywhere
- Few bad experiences
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Auckland, AucklandResolved: Refund from trip.com
Other.
Really pressurised regarding this matter .can some one help me out to solve this issue.already the website has received the money from airline, the refund team is not returning the money to my original payment. Kindly contact me in paulpratheep84@***.com
User's recommendation: Please don't try to book your ticket from travel website, better to book it directly from the airline website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fullerton, CaliforniaUnacceptable Customer Service
I am taking the time to email you so that you are aware that the customer service at your Fullerton, CA location off of Euclid and Orangethorpe, was completely appalling. I visited on Sunday, January 28th at 4 pm.
I will refer to employees by their appearance, since I have no names, so my apologies for that.
I started in the drive through, which was about eight cars deep and not moving. My daughter and I decided to go inside. We felt lucky that we were able to walk straight up to the counter to order. However, both cash registers were unoccupied.
Three workers stood near the window and were all chatting-not working; this surprised me considering the drive through was so busy and people were waiting inside as well. The only person working was an light skinned African American boy with an afro, who seemed annoyed that he was hustling and the others were not. Finally, a girl walked to the register to help us. I was surprised she was the cashier considering she was away from the register continuing her conversation for far too long as we waited; this employee had long dark hair with two bleached blond strips running along the front side behind her ears.
She never once said hello or smiled. We ordered a Venti Americano and Strawberry Acai Refresher. My daughter and I then waited. It took fifteen minutes for the Strawberry Refresher.
After a few more minutes, I told the same girl who helped us at the register that it was going on twenty minutes for our order. She looked at me, expressionless. I told her I could order food in a restaurant and be served more quickly than ordering two drinks here. She said nothing.
Then a young man with long hair clipped up in a hair claw with a "feminine" voice came over to "help". Evidently, my grievances were too much for the girl to address. He said it's BOGO day and explained that too many people were taking advantage and that they were busy because of it. I then requested a refund for my drink and explained my daughter and I were trying to make the sunset at the beach.
He asked what I ordered, and when I told him an Americano, he found it sitting at the machine. Evidently, it was left there, forgotten. He finished it off and gave it to me, disregarding that I wanted a refund. My daughter and I left; I could have forgotten this entire terrible experience, had the boy not yelled, as we walked out the door, "next time maybe be more patient".
This was so very unprofessional and disrespectful that employees would treat paying customers with utter disrespect-as if I am was inconvenience for coming into their workplace. This was a "special" treat for my daughter on our way to watch a sunset. Starbuks employees should know that people do not come here to pay to be heckled out the door.
I am so very curious as to whether their was a manager or "lead" in that store; I find it very hard to believe anybody would run a store that way. I will not be back.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
- Great coffee
- Poor customer service at some stores
Preferred solution: My next order free!
User's recommendation: Be ready to be disappointed at least a couple times going to this store!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerApp problem
- Kind
- Great products
- Personalized service
Preferred solution: Nothing. I was well taken care of and comped a free drink
User's recommendation: Call customer service
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service
I ordered online, expecting to receive my drink before work. Went I went through the drive through, I waited there for nearly 20 minutes.
I went inside thinking it would be better, but was met with terrible customer service. I stood by the pickup area and was completely ignored despite trying to get their attention. They scowled when I asked them about my drink needing to be ready 25 minutes ago and told me it wasn't ready when I could clearly see it.
When he finally noticed it and slid it across the counter (didn't even hand it to me), he said absolutely nothing and left me there. I was late to work because of him.
- Tasty
- Hire literally anyone
Preferred solution: Full refund
User's recommendation: Don’t come here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Midlothian, TexasNever have any ingredients
User's recommendation: Do not support
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Sin duda son 5 estrellas, mejor de lo esperado de una tienda en línea. Gracias