Susan A Dnn

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Verified Reviewer
| map-marker Lynchburg, Virginia

Rewards

Hate how much confusion I encounter trying to participate in your special rewards programs. Many times local stores out of products and when I try and substitute something I dont get credit. Also finding out purchasing drinks at Starbucks located in Kroger and Target dont qualify.
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Loss:
$10
Pros:
  • I generally love starbucks
Cons:
  • Out of items

Preferred solution: Let the company propose a solution

User's recommendation: If your attempting to participate in a program ask before you buy or substitute

Alicia C Hbv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Brawley, California

Wasn't able to scan my points due to register not working

Starbucks - Wasn't able to scan my points due to register not working
Wasnt able to scan my rewards app due to register not working and had to pay with cash and today is double star day
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Cons:
  • Very disrespectful and unpleasant customer service
Annette S Bki
map-marker Saint Louis, Missouri

314346****

Im trying to find my Old account?i have new phone and cant find my rewards. And I been trying to get my account back
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Pros:
  • Various locations nation wide
Anonymous
map-marker Naperville, Illinois

Did not receive challenge stars on my account t.

Stars not received on account for a challenge completed. And by the way.I was not even remotely pissed as you say. Why do people always have to be so hard to get along with. Nice matters.
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User's recommendation: Call customer service. They are a really big help.

Susan A Dnn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Forest, Virginia

Rewards

Im still upset with the special plans seems I always seem to have some sort of issue. Either my local stores dont have the product to make my drink. Or if I mix payment types it cant be handled. Found out buying an item at a non Starbucks store front ie Kroger or Target doesnt count.
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User's recommendation: Ask before you buy

Anonymous
map-marker Houston, Texas

Hard time finding Verismo pods

Hard time finding Verissimo pods good morning, for years me and my family all have Verissimo espresso machines however lately weve been having a hard time finding pot. When we do find pods their way over price and expired. After doing some research I was told that Starbucks no longer makes a pot. Do you have a recommendation on how my family can keep using our Verismo machine ( 4 families. please help me with the soldier devoted Starbucks customer. thank you
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Anonymous
map-marker Manchester, Vermont

Unable to get into my card

Every day I go into your Starbucks store in Manchester Vermont I have to change my password its very very annoying!!!!!
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Shenetta R

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Verified Reviewer
| map-marker Huntersville, North Carolina

Racist experience at local Starbucks.

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Updated by user Sep 28, 2021

I was contacted by someone from Starbucks Customer Service. She was very apologetic and promised that the Manager of that store, as well as the District Manager, was notified of the situation.

She asked if I wanted them to call me directly. I informed her that I did...

Original review Aug 29, 2021
Dear Starbucks:
Please find below a Facebook post that I posted earlier today, in its entirety:
I dont usually originate posts on FB, but I experienced an incident at Starbucks early this afternoon that has my blood boiling. I was out of coffee this morning so I decided to treat myself to a Starbucks coffee.

I dont usually go to Starbucks because I always choose the sweetest coffee on the menu. Anyway, I went to Starbucks at 9932 Knockando Lane in Huntersville, NC, mouth watering for a white chocolate mocha latte. As I walked in I could see several patrons sitting and waiting for their order. There were two baristas behind the counter seeming to be working feverishly.

One was a white male, the other a white female. I got no greeting, no Welcome to Starbucks, or well be with you shortly. So I go and stand in front of the counter, waiting patiently to be asked for my order. Although they were busy, they both made brief eye contact with me at least once, so I know they were aware of my presence.

Since they seemed to be busy, I patiently waited for about 10 minutes, all the while with no acknowledgement of my presence. After about 10 minutes, a white lady walked in and stood next to me. The male barista immediate said Welcome to Starbucks, welll be with you shortly. After less than a minute the white female barista goes over to her and asks to help her.

I was floored. Those of you who know me know that I dont like being the center of attention, so I decided not to make a scene or make any comments. I just immediately turned and walked out of the store. Ive rarely run into such blatant racism against me personally, so I sat in my car for a minute shaking, trying to compose myself.

I then drove home. Ive tried to shake it off, telling myself its a lot better than being beaten or killed by the police, or any of a dozen or more ways systemic racism is manifested.
If you got to the end of this post, thank you for reading it; I feel a little better for having gotten it off my chest. One thing I do know is that I will never patronize Starbucks again, as much as I love a good white chocolate mocha latte. Have a Blessed day, everyone.
My Facebook friends were all very sympathetic with my experience and vowed to not patronize Starbucks going forward in solidarity.

They also felt that your Corporate office should be made aware of this situation.

I have no idea if this was an isolated incident, or if its standard practice in that store to mistreat patrons of color.
At any rate, I feel I have done my duty by 1) not causing a scene in your store; and 2) making you aware of the treatment I received in your establishment. If by apprising you of this situation I can prevent another person of color from being discriminated against and belittled in a Starbucks store, I can get over the humiliation and go on with my life.
Sincerely,
Shenetta Reid
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Preferred solution: Let the company propose a solution

User's recommendation: Please do not spend your dollars at an establishment that disrespects and discriminates against people of color.

11 comments
Guest

1. You state you don't like being the center of attention, yet made this a Facebook because OF COURSE you are hoping it will go viral and you will gets lots of attention, sympathy and free giftcards.

2. I have stood in line with nothing but black employees and either been ignored and not greeted while black customers around me were acknowledged. I just left and went somewhere else. 3.

I don't know if you were really discriminated against or not. If the 2 white employees don't like blacks, they would have wanted to quickly take your order and have you on your way. 4. Who cares if someone is black, white, green polka-dotted when all money green!

5. In conclusion, you can't blame bad service on racism.

You can't blame everything you don't like on discrimination. Mistakes/misunderstandings happen to us all.

Levan Gcz

Sigh yet another fool playing the race card.

Shenetta R
reply icon Replying to comment of Levan Gcz

I play the cards I’m dealt. If they perpetuate racism, so be it. There will always be fools denying it.

Levan Gcz
reply icon Replying to comment of Shenetta R

No you are the fool for claiming racism without proof. I bet everything is a race issue to you.

Levan Gcz
reply icon Replying to comment of Shenetta R

I bet you call the traffic light racist for being red.

Guest

I'm sure it has nothing to do with your skin color, you just come across as ignorant. Have a nice day.

Guest
reply icon Replying to comment of Guest-2054998

There is no other explanation, unfortunately. And if I was ignorant, I would have made a scene in the store, Instead, I made a very stately retreat.

You, on the other hand, come across as racist yourself. I hope you have a nice day, as well.

Levan Gcz
reply icon Replying to comment of Guest-2055057

Of course for people like you there is no other explanation. Everything is about your race isn't it.

It seems like you are ashamed of your race. You are ignorant. I bet you will call me racist next. I net this is not the first time you have played the race card.

You are racist for thinking because they are white they are racist. I bet you even call the traffic light racist for being red.

Levan Gcz
reply icon Replying to comment of Guest-2055057

SO whenever someone says or does something you do not like you claim racism? One day you will claim racism against the wrong person and get sued.

Guest
reply icon Replying to comment of Guest-2055057

They are not racist. Just stating the truth.

I believed you at first. Then you accused another person of racism.

Keep doing this and it loses the effect. Soon no one will believe you.

View more comments (10)
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cairo, Cairo

Complaint

Starbucks - Complaint
Yesterday in Galleria 40 branch in Cheik Zaid Giza Egypt I was scammed yesterday at 5pm from the cashier there, he made me pay for two cups and presented one only cup!!! He divided the small short moka in two very small quality and charge me 2short moka few minutes later, I discovered that it was mentioned one drink only in the receipt , although I paid for two drinks So I finally realized why he susurrante to his colleague and why the quantity was so so little
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Sofia C Nkb

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Verified Reviewer
| map-marker Perrysburg, Ohio

Wrong ingredients

Starbucks - Wrong ingredients
Starbucks - Wrong ingredients - Image 2
we had ordered a tall iced chaitea lat add pumpkin cream cold foam but they put straight black coffee into the order instead of the chai tea. unfortunately the person we had ordered it for is allergic to coffee, thats why she always gets the chai tea. and so when she took a drink of it, it was not good! we tried to reach out to starbucks and they were not very responsive and helpful at all. thank you for your service!
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Loss:
$8

Preferred solution: Deliver product or service ordered

Virginia M Icu
map-marker Santa Clara, California

I'm recovering from a spinal surgery and could not get my free b birthday drink as on 11-16--****.

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When I tried to get my free birthday drink the day after my birthday the Starbucks at Westfield Mall in Valley Fair,San Jose,California refused to give me my drink.

My daughter took me there and the barista said you should have come on your birthday.

I'm not happy as I was looking forward to getting my free drink even when I was in pain by having to walk into the mall which was the closest one after my appointment with my doctor.

Second I need to know when I shook the globe to spin for the Starbucks free for life prizes I only got one free spin,and none on Thursday,December the 2nd.

Please help me.

I have been a loyal customer since 2014.

I purchase all year round from Starbucks.

I spend extra money all year round on gift cards,specialty bags of coffee and forget to swipe for points.

I have lost so many points over the years since I didn't know how to use the Starbucks app,and have lost points again because I didn't know how to use the Starbucks app.

My daughter is now helping me.

Thank you Virginia Stasi

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Preferred solution: Let the company propose a solution

User's recommendation: Please don't punish the customer by being so adamant about getting their free birthday drink only on their birthday.

Brian F Rqm

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Verified Reviewer

Rude barista.

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Starbucks - Rude barista.
Starbucks - Rude barista. - Image 2
Starbucks - Rude barista. - Image 3
The moody avenue Starbucks, at the waterfront, next to the flying elephants deli. TALLI, is a piece of garbage barista, that is rude, and should not be in the public eye. She cannot even make a simple coffee order right. She needs to keep her unwanted feminist attitude to herself.
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Pros:
  • Great drinks
Cons:
  • Some bad employees

Preferred solution: Apology

User's recommendation: There are other Starbucks locations, much better.

Anonymous
map-marker Fort Lauderdale, Florida

You asked!!!

Dont worry about it. I was just asking if they had any plans to put a couple stores in Okeechobee Florida.
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Ong X Qgu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Didn’t refund my money

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Starbucks - Didn’t refund my money
The Starbucks cancel my order ,but didnt refund to me , I feel so sad, pls refund to me thank you very much
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Loss:
$51

Preferred solution: Full refund

Belkis Pdv
map-marker Miami, Florida

8 attempts to make a pike place with light water and light cream

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Touching the sip part of the lid, not understanding upside down or extra splash, rudeness and difficulty in producing the simplest of drinks offered.
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User's recommendation: Make your own coffee

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