I have been a LOYAL customer for years. Attached are two mugs I took into my local store.
One cracked and the other mug's metal logo came off. I was asked if I had a receipt. Too which I replied it would be on my Starbucks card and secondly these are obviously Starbucks mugs. The manager said she could not do anything without a receipt and the store policy is not to replace faulty items.
Starbucks charges a high premium for their products and services. I only wanted to exchange them and was told no. I do not blame the store manager; I blame the company for not backing their products and having poor customer service return policies.
These mugs were not cheap. Shame on Starbucks.
Product or Service Mentioned: Starbucks Coffee.
Monetary Loss: $50.