Contact Starbucks Customer Service
Starbucks Phone Numbers and Emails
Toll-Free Number:
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(800) 782-7282
Customer Service:
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(877) 421-9062
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(800) 952-5210
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+3 314 476 7200France
Starbucks Emails:
How to Contact Starbucks?
Most Popular Number:
| Total calls: 2 551 | Issues resolved: 129 | Last call: Mar 18, 2025 |
Starbucks Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Starbucks Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Starbucks is 8007827282. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Starbucks may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Starbucks Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Starbucks is 8007827282. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Starbucks may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Starbucks mainly because of product/ service, account and cards.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Starbucks is info@support.starbucks.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Starbucks Website:
Starbucks Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 20430
Augusta, GA 30916
Chat Hours:
Monday - Sunday: 4:00am - 10:00pm (PT)
Phone Hours:
Monday - Sunday: 5:00am - 8:00pm (PT)
Starbucks Customer Service Reviews
I ordered a breakfast sandwich and a Grande Carmel Macchiato with an add shot and extra Carmel. It was the worst one I have ever received in 15 years.
When I went into the store I was told that the manager was in the back and could not address the issue. Hannah offered to make a new one and I declined. I requested a refund on my debit card as I told her I was not given a receipt. She said we have to ask for one.
She was very dismissive . I thought she would offer a gift card but she did not. I asked if the manager would give me one since my time and money was spent trying to resolve the issue.
She gave me $4 which was not the cost of my drink. Terrible Customer service skills and very dismissive.
Mistakenly added funds to Starbucks card, customer service resolved issue. Put on hold several times before completing.
The customer service representative was very polite and resolved my issue very quickly. She was able to give the bonus stats that were not showing on the app.
How Good is Starbucks's Customer Service?
Summary of Starbucks Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Starbucks?
Product/ Service Question:
- “Need to add a Purchase”
- “Complaint”
- “Upset customer no stars no help with bad service and old stale products”
Account Question:
- “Can’t sign in”
- “I wss treated very bsdlu and harassed by an employee just for asking for the code to the restroom”
- “Unable to sign in to my account”
Cards Question:
- “Card balance”
- “Lost Starbucks gift cards in mail”
- “Try to buy fire card never go through buy still show get charged for it”
Payments and Charges Question:
- “Dispute with starpoints”
- “Double charged”
- “Charged card 5 times”
Request for Information Question:
- “Question about zero sugar hazelnut creamer”
- “Cup question”
- “Help using ecard”
Refund Question:
- “Refund”
- “Stars refund”
- “Refund $200”
Shipping and Delivery Question:
- “Did not receive a game play for Starbucks for life I bought 2 drinks today January 4 and never received a play fit the gsmy”
- “Delivery of order”
- “Real estate location in NC-49 close to Toyota Mega dite”
Staff Question:
- “Unhappy customer service”
- My Starbucks Experience – A Lesson in Customer Service This Sunday, I woke up craving my usual Starbucks coffee. After saying my prayers, I got ready and drove to Starbucks store #47043 in Pembroke Pines to order my regular drink: a blonde coffee
- “Poor service”
Website/ Application Question:
- “I got the app for the first time and tried to use a gift card but it charged me $25 to a gift card and I do not want that charge or gift card.”
- “App not updating”
- “This 2nd time I got knocked off your loyalty program and you app will not let me log in. I have lost money and stars.”
Return/ Replace Question:
- “Replacement lid for Starbucks 12 oz cup”
- “Replacement gold card”
- “Need to change my phone number on my account”
Activation/ Cancellation Question:
- “Cancel card purchased in errot”
- “Cancel an order”
- “To cancel a mobile app order and get a refund”
Employment Question:
- “Job requirements”
- “I have needed job”
- “W2”
Other Question:
- “No longer can use my mobile device anymore!”
- “Can’t use my mobile device!”
- “Order went to wrong store”
Compare Starbucks Customer Service To
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