I buy a coffee five days a week at the Midtown Plaza Starbucks in Saskatoon. Yesterday, I remarked to the clerk that a pattern had developed, "every morning at 8 a.m.
you have a line-up of people wanting bold coffee and you tell them you are out and just making some if they'd like to wait". I was polite and believe this feedback could help. I observed that they have a number of large, square carafes with spouts holding coffee that has already been made. They could make more bold coffee or making it sooner for the patterned rush and request at 8 a.m.
Instead I got "Have a nice day" in the tone that can only mean the opposite. Yes, I hope this remains the biggest problem I have that day, but on the other hand, I am giving them my money but don't get the coffee, or the service, they advertise.
I won't spend my money at Starbucks again. I work about 200 days a year, so for every customer that is turned off at Starbucks that's a lot of lost revenue.
Review about: Starbucks Coffee.