Panic when your daughter's flight is cancelled at 6PM out of BWI airport and she has to reschedule for 2:30 - it's 1:30 when she tells you -- so Mother's Day lunch is cancelled and I have to RUSH to pick her and hubby up to get to airport!!!
My throat is sore. So I go to the drive thru Starbucks on the way on Route 175 near Fort Meade.
I order a tall hot green tea in a grande cup. He hands it to me and I realize YES its HOT as *** So I ask him to add some cold water to fill it up. Drive off, take a sip and BURN THE *** out of my tongue!! I was so pissed I threw the cup out the window (still in their drive thru).
Drive back around and yell at the guy. He remakes one and says he'll add some ice. I get to the window and open the lid, take a sip and it's ICE COLD!!!! So much ice MORONS!!!!!!
SO NOW ITS ICE TEA NO ICE WATER!!!!!!!!! I'm so pissed because he's wasted 15 minutes I did not have time and demanded a refund. Get the kids to the airport and again make sure I go back to that Starbucks -- even tho out of my way home - and ask for the Manager (Mother's Day 5-13-18 about 3:30 PM) and the manager only says Oh I'm sorry and I just sped off -- what a bunch of incompetent idiots and the manager is a stupid moron!!! He should have not just apologized but gave me several free drinks for my having to #1 burn my tongue, NOT GET MY HOT TEA for my throat & BE LATE GETTING TO AIRPORT!!!
THEN #2 DRIVE BACK TO THE INCOMPETENT IDIOTS TO TELL THE MANAGER WHO COULD CARE LESS!!! I pretty much hate Starbucks but I am loyal to the one in the Target on Cherry Hill Road in Silver Spring because I love the staff!!
My drink of choice of late is Vanilla Latte with Almond milk but the milk keeps curdling and its gross looking!! I have no idea why it does this more often than not.
Product or Service Mentioned: Starbucks Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.