Starbucks

I really hope that this message helps you realize that the way the lids fit on the venti cups does not have adequate sealing strength to lift the coffee by the lid to install it into a vehicle cup holder. Twice I have been fortunate that it only fell a small distance into my centre console.

This past Saturday I was not so fortunate and had a full coffee that I just purchased dump onto my lap. I wasnt burnt because I had a good pair of rain resistant pants on at the time. I have pictures of my car seat to show how much coffe got dumped on me. My wife and I love Starbucks coffee, and have had one constant complaint about the lid strength.

Hopefully it can be rectified before someone gets badly burnt.

Thank you for your time, and I do expect a response to verify you received my concern. Gary Smith

My Starbucks Experience: A Lesson in Customer Service.

This Sunday, I woke up craving my usual Starbucks coffee. After saying my prayers, I got ready and drove to Starbucks store #47043 in Pembroke Pines to order my regular drink: a blonde coffee with light almond milk and no foam.

However, my experience at this location was far from pleasant. The young man at the register, Mark, who identified himself as the manager, repeatedly got my order wrong. Then, to my surprise, he informed me that my usual coffee, which I purchase daily for $2.84 (except on Saturdays), would now cost $3.35. When I questioned the price increase, Mark became argumentative instead of offering a clear explanation.

Rather than continuing the debate, I decided to request a refund not because of the price difference but because of Mark's unprofessional and confrontational attitude.

Determined to get my coffee, I drove to Starbucks store #8436, where I placed the same order without any issues. I even requested a receipt to confirm the price and returned to store #47043 to show Mark. Instead of acknowledging the inconsistency or offering an apology for the confusion, he dismissed the other store's pricing as incorrect and started talking about recent Starbucks policy changes. Then, without further discussion, he simply walked away from the window.

As I drove off, I couldn’t help but reflect on the experience. Customer service is an art—one that Mark, unfortunately, doesn’t seem to understand. I even found myself thinking, “I wish I could help him improve his approach”—but then again, change only happens when people are willing to learn.

I ordered a breakfast sandwich and a Grande Carmel Macchiato with an add shot and extra Carmel. It was the worst one I have ever received in 15 years.

When I went into the store I was told that the manager was in the back and could not address the issue. Hannah offered to make a new one and I declined. I requested a refund on my debit card as I told her I was not given a receipt. She said we have to ask for one.

She was very dismissive . I thought she would offer a gift card but she did not. I asked if the manager would give me one since my time and money was spent trying to resolve the issue.

She gave me $4 which was not the cost of my drink. Terrible Customer service skills and very dismissive.

The Starbucks that is literally right across the street from my home is always out of at least one piece of my order. I usually show up before 6:30, between six and 6:30, and they're always out of the cheese and fruit bistro box.

Sometimes they don't have the sausage breakfast sandwich, and sometimes the banana walnut bread that I order for a colleague of mine. I am so tired of going there. I eat a few bites of the sausage breakfast sandwich in the morning with my coffee, and then at lunchtime, I bring the fruit and cheese box to work, when it's available, and I put it in the fridge. But guess what, the last five or six times that I've been there, they were out of that.

So much for lunch! And I don't understand, they open at 5:30. I go before 6:30 AM, so when I drive up before 6:30, as I did today, they don't have cheese and fruit bistro boxes. Are you kidding me?!

Who is doing the ordering for that store? Because they need to get on board with having a little bit of overage. Starbucks would be making more money if they had products available. My Starbucks is extremely busy and I just do not understand.

I mean, I'm an attorney, so can someone please spell this out for me? I could go to the one on my way to work, or just have my paralegal bring it in. I just don't think that they should leave it on the menu, or if not, grey it out so that people know you're sold out if you only ordered five of them. It's frustrating, and I'm pissed off.

Isn't it always a philosophy that it's better to have more than not enough? I think most businesses, large or small, would concur with this. So what if you have to throw one of them away at the end of the day? The bottom line is, you sold 15 extras if you know your customer base and stopped following your quotas for corporate.

Bottom line is, if you sell your entire inventory for one item within an hour of opening, you have to just figure it out, you know? It is so basic and it baffles me that they aren't getting a handle on this.