Peter S Ufe
map-marker Providence, Rhode Island

Straighten out an order.

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Surely, not pissed! Satisfied, as expected. Starbucks has been a welcome part of my morning routine for more than 25 years. Wether in New York, New Jersey, Georgia, Massachusetts, or Rhode Island, I wake up, point my car in the direction of my nearest Starbucks (passing a few orange straws [DDs] along the way.
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Pros:
  • Quality of goods and services

Preferred solution: Acknowledgement of misunderstood order.

User's recommendation: I think of Starbucks as just a pleasant part of my day.

Roheen G

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Starbucks cup keychain

Starbucks cup keychain
Starbucks cup keychain - Image 2
I bought this cute purple tumbler key chain from Stop & Shop store and it been falling off from the lid and in two days I been left only with the lid, it fell somewhere I spent $12.95 to get- its a key chain the cup was supposed to be hanging with it so it should had more tight and secured locking technique- Now my $13 have been wasted and I regret buying it
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Loss:
$13

Preferred solution: Full refund

Ok S Vto
map-marker Kansas City, Kansas

Horrible experience then cust serv does NOTHING

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Starbucks - Horrible experience then cust serv does NOTHING
Starbucks - Horrible experience then cust serv does NOTHING - Image 2

Dont waste your time contacting Starbucks customer service!! Complete joke and they did absolutely nothing!

Ive been joined as a rewards member over 20 years; dont expect the customer service agent to care; and thats if you actually can get to someone. In the end, I commented to the customer service agent that I wont return and wanted to delete my loyalty profile, they said sorry this was your experience so, nothing was resolved. And dont use the app, it disconnected me then after contacting them a second time and completely wasting more time, it logged me out and said please relog in; they must have such great business that no one, even customer service agents could care less!

Go anywhere else!! Ive NEVER had a worse experience.

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Cons:
  • App did not apply coupon as advertised

User's recommendation: Not worth it!!! They don’t care!

Amie H Jfw

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Verified Reviewer
| map-marker Huntington, Indiana

Dissatisfied

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Starbucks - Dissatisfied
I bought your limited edition brown sugar, cinnamon cold brew. And it is awful. It doesn't have any taste of the brown sugar or cinnamon. Very disappointed . For 10 dollars, yall should be ashamed.
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Loss:
$11
Cons:
  • To expensive

Preferred solution: Full refund

User's recommendation: Don't waste your money

Lois W Glv
map-marker Boise, Idaho

Great customer Srrvice

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Starbucks - Great customer Srrvice
Ordered 2 lattes and she brought them to our table!! Amazing!!! Shes done it before!! Stop at Starbucks at Eagle Island, Fred Meyer, Meridian, ID
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User's recommendation: Eagle Island Fred Meyer. Starbucks, Meridian,ID the best.

Resolved
Kathy L Qzv

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Verified Reviewer
| map-marker Jeffersontown, Kentucky

Resolved: Poor service

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Starbucks - Poor service
Updated by user Feb 01, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 25, 2024
After ordering with my app I selected apply points, barista wouldnt accept. Contacted customer service who also said couldnt help
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Cons:
  • Lost points

Preferred solution: Price reduction

User's recommendation: Use only local coffee stores not Starbucks

Karla E Pzb

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Verified Reviewer
| map-marker Miami, Florida

Refund

Starbucks - Refund
Starbucks - Refund - Image 2
Can i get a refund for a drink that i ordered through the mobile app but im not able to pick up. I thought it was going to get delivered to me but I accidentally clicked on the wrong thing and now I am $7 in debt
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User's recommendation: Check if it's delivery or pick up

Tatum M Bcm

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Verified Reviewer
| map-marker Lafayette, Louisiana

Disgusting contaminated food order

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Starbucks - Disgusting contaminated food order
Updated by user Feb 04, 2024

Store is located on I10 N and parkerson in Crowley, Louisiana 70526!

Original review Feb 04, 2024
I ordered a sausage breakfast sandwich this morning on 2/4/2024 around 5:23 am. My fiance went pick up the mobile order and comes home with this terrible *** rotting meat smell coming from the sandwich bag.

I go to smell the inside of the bag and immediately try to hold myself back from throwing up. My fiance had taken a few bites wondering why it tasted very bad! I open up the sandwich and theres a sausage patty that looked like it was very moldy and old with possible.. it disgusts me even typing this..

worm like possible in the patty as well. I am horrified by the sight of it and the smell, just thinking about it makes me sick. I want this taken care of for that store we bought it from in Crowley Louisiana 70526! I am so upset they gave us that knowing it smells like rotting meat!

I want a refund and justice over this and its currently 10 am 2/4/2024 if my fiance gets sick, yall will be hearing more from me.

Do better starbucks come on now. Lawsuits happen because of things like this!!!
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Loss:
$6
Pros:
  • Good drinks
Cons:
  • Food

Preferred solution: Full refund

User's recommendation: Never buy food from here!

Paula W Vby

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Verified Reviewer

My tower of Starbucks love

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My tower of Starbucks love
My friend has a tower of his used cups from his daily stops for coffee. This tower has only been going since august of 2023 and he plans to keep it going. I knew youd be interested to see this. Let me know what you think and Ill pass on any info to him. Thank you Paula Wood for Chris Lentz.
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Preferred solution: Sending message and photo

Molly S Ksh

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Verified Reviewer

Starbucks cups

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Starbucks cups
I am a collector of Starbucks cups. I recently purchased a large gold W cup. When I got home. I put coffee in iit and there was a crack inside , so the coffee got stuck between the liner so it wont come out Also a small gold cup the lid doesnt want to go on because its warped on the inside ? I tried to send a picture of my collection but couldnt figure it out. I have 11 or more cups and have spent a lot of money.
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Loss:
$40
Pros:
  • Are everywhere
Cons:
  • Few bad experiences

Preferred solution: Full refund

Resolved
Charlin P

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Verified Reviewer
| map-marker Auckland, Auckland

Resolved: Refund from trip.com

Starbucks - Refund from trip.com
Updated by user Feb 01, 2024

Other.

Original review Feb 01, 2024
I have booked my ticket in trip website from bahrain to auckland on November 3rd 2023.My order number was MF02BQ. Due to airline reasons the flight was cancelled .I have raised my refund request on 26th October , I have not received my refund yet since then .I am following them for more than 3 months , everytime their rely was not satisfactory, asking to wait wait and wait.

Really pressurised regarding this matter .can some one help me out to solve this issue.already the website has received the money from airline, the refund team is not returning the money to my original payment. Kindly contact me in paulpratheep84@***.com
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User's recommendation: Please don't try to book your ticket from travel website, better to book it directly from the airline website.

1 comment
Guest

Sin duda son 5 estrellas, mejor de lo esperado de una tienda en línea. Gracias

April K Sst

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Verified Reviewer
| map-marker Fullerton, California

Unacceptable Customer Service

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I am taking the time to email you so that you are aware that the customer service at your Fullerton, CA location off of Euclid and Orangethorpe, was completely appalling. I visited on Sunday, January 28th at 4 pm.

I will refer to employees by their appearance, since I have no names, so my apologies for that.

I started in the drive through, which was about eight cars deep and not moving. My daughter and I decided to go inside. We felt lucky that we were able to walk straight up to the counter to order. However, both cash registers were unoccupied.

Three workers stood near the window and were all chatting-not working; this surprised me considering the drive through was so busy and people were waiting inside as well. The only person working was an light skinned African American boy with an afro, who seemed annoyed that he was hustling and the others were not. Finally, a girl walked to the register to help us. I was surprised she was the cashier considering she was away from the register continuing her conversation for far too long as we waited; this employee had long dark hair with two bleached blond strips running along the front side behind her ears.

She never once said hello or smiled. We ordered a Venti Americano and Strawberry Acai Refresher. My daughter and I then waited. It took fifteen minutes for the Strawberry Refresher.

After a few more minutes, I told the same girl who helped us at the register that it was going on twenty minutes for our order. She looked at me, expressionless. I told her I could order food in a restaurant and be served more quickly than ordering two drinks here. She said nothing.

Then a young man with long hair clipped up in a hair claw with a "feminine" voice came over to "help". Evidently, my grievances were too much for the girl to address. He said it's BOGO day and explained that too many people were taking advantage and that they were busy because of it. I then requested a refund for my drink and explained my daughter and I were trying to make the sunset at the beach.

He asked what I ordered, and when I told him an Americano, he found it sitting at the machine. Evidently, it was left there, forgotten. He finished it off and gave it to me, disregarding that I wanted a refund. My daughter and I left; I could have forgotten this entire terrible experience, had the boy not yelled, as we walked out the door, "next time maybe be more patient".

This was so very unprofessional and disrespectful that employees would treat paying customers with utter disrespect-as if I am was inconvenience for coming into their workplace. This was a "special" treat for my daughter on our way to watch a sunset. Starbuks employees should know that people do not come here to pay to be heckled out the door.

I am so very curious as to whether their was a manager or "lead" in that store; I find it very hard to believe anybody would run a store that way. I will not be back.

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3 comments
Carle Vux

You are being childish and sarcastic. No wonder she ignored you.

First of all, you only waited 15 minutes and said 20. I agree that is a long wait, second NO ONE believes that you get your order in less than 15 minutes in a restaurant, unless it is drunk.

I like how you are calling employees boys and girls when you are the one acting like a child. You mistreat them, they mistreat you.

Guest

Hopefully you don’t go back and leave them alone. You sound like a horrible person.

Guest

Another uppity California Karen who thinks she’s important. I think it’s hilarious your “do you know what I could have had elsewhere in 20 minutes” rant didn’t faze the girl.

At least she has learned young to not let garbage upset her. It’s equally great you were loudly told to be patient next time. I can guarantee, and you’ll never know, your daughter was embarrassed by your actions today.

So keep up the horrible attitude. You have an image to live up to.

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Ashley H Chn

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Horrible customer service

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Starbucks - Horrible customer service
I have had horrible experiences at the Starbucks on East 70th and Youree drive in Shreveport Louisiana!! Your employees just dont care there. In this visit I had today I ordered a chocolate croissant from my car outside on my Mobile app and went straight inside watched the lady at the counter ring up two older women, and they got their food before me. This is unacceptable and it may be late for work. I order from the mobile app because it saves me time. The store was not busy at all and theres no excuse for what happened.
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Loss:
$4
Pros:
  • Great coffee
Cons:
  • Poor customer service at some stores

Preferred solution: My next order free!

User's recommendation: Be ready to be disappointed at least a couple times going to this store!

Laura S Nkh

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Verified Buyer

App problem

Starbucks - App problem
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Starbucks - App problem - Image 4
App went dark. My customer service representative kindly and patiently walked me through the process to get my App up and going with my balance and all my stars intactHappy
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Pros:
  • Kind
  • Great products
  • Personalized service

Preferred solution: Nothing. I was well taken care of and comped a free drink

User's recommendation: Call customer service

Vanessa R Ztx

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Terrible Customer Service

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Starbucks - Terrible Customer Service

I ordered online, expecting to receive my drink before work. Went I went through the drive through, I waited there for nearly 20 minutes.

I went inside thinking it would be better, but was met with terrible customer service. I stood by the pickup area and was completely ignored despite trying to get their attention. They scowled when I asked them about my drink needing to be ready 25 minutes ago and told me it wasn't ready when I could clearly see it.

When he finally noticed it and slid it across the counter (didn't even hand it to me), he said absolutely nothing and left me there. I was late to work because of him.

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Pros:
  • Tasty
Cons:
  • Hire literally anyone

Preferred solution: Full refund

User's recommendation: Don’t come here

4 comments
Guest

You should not have gone to Star Bucks in the first place! Star Bucks is helping Israel's carnage in Palestine.

TV or internet go to AlJazerra English news and get the real news.

Israel has murdered over 23,000 twenty-three thousand mostly civilian people in the last few months. Where have you been??

Guest
reply icon Replying to comment of Guest-2477316

Girllll, I had money leftover from a card I accidentally renewed. I wasn’t about to let it go to waste but based on this experience I should’ve.

Guest
reply icon Replying to comment of Guest-2477316

And just think, on October 6th, only Israel was expecting the 7th to be just another day. Israel doesn’t play. If the people of Gaza install and continue to support Hamas, since the late 2000s at a 77% approval, sides have been chosen.

Guest
reply icon Replying to comment of Guest-2477316

Don’t stir the giant then be upset you misjudged it’s size.

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Dennia B

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Verified Reviewer
| map-marker Midlothian, Texas

Never have any ingredients

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Starbucks - Never have any ingredients
All 3 of our local Starbucks never seem to have the ingredients for seasonal drinks. Starbucks offers specials, but can't supply ingredients. Moving on to other coffee businesses in town, since Starbucks cannot provide the proper ingredients to make menu products. Long time customer and very disappointed.
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User's recommendation: Do not support

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