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Starbucks

Starbucks

www.starbucks.com
What is your customer experience with Starbucks?

Starbucks Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Starbucks has a 2.4 star rating from 284 reviews, with 40% likely to recommend; 56% unfavorable vs 19% positive. Consumers cite high prices, and 31% say Starbucks should improve customer service; 36% might return if issues are resolved.

Positive Feedback

Customers praise the coffee quality and friendly baristas and value store locations and the website for managing rewards and membership.

Negative Feedback / Risk Areas

  • Frequent Starbucks customer complaints about rude or untrained staff and inconsistent service.
  • Many issues with the app, accounts, and lost stars or deleted membership accounts.
  • Requests for refund are common after wrong orders, fraud, or app failures.

Key Takeaways for Future Customers

  • Read recent Starbucks reviews and check store-level reports before visiting.
  • Keep receipts and monitor the app for rewards and refunds.
  • Expect good coffee but be cautious about customer service consistency.
View full overview ›

Media from reviews

Starbucks - Your eggnog latte
Starbucks - I seem to have purchased spoiled food and I can't get in touch with them when...Starbucks - I seem to have purchased spoiled food and I can't get in touch with... - Image 2Starbucks - I seem to have purchased spoiled food and I can't get in touch with... - Image 3Starbucks - RefundStarbucks - Terrible customer service at 5753 beach blvd Jacksonville FL 10/25/24Starbucks - Coffee half full
View all media ›

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Show reviews that mention
customer service customer service store money app card coffee order account
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Josefina Fct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

How What a nightmare!!

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Updated by user Dec 24, 2025

The worst in existence!!

Original review Dec 23, 2025

I received two stupid gift cards as a Christmas gift. Im trying to find out how much is on each card and I cant seem to get an answer.

View full review
Anonymous
map-marker Reno, Nevada

Your eggnog latte

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Starbucks - Your eggnog latte

Yes, I purchased five Venti eggnog lattes and two grande hot chocolates. I took into my Bible study for my friends.

I was very happy that you guys have brought back the eggnog when I took it to my Bible study the egg I tasted just like warm milk it did not have any taste of a eggnog Im very disappointed all the time you had it. It was really good. I tried to complain two times already for this same reason and I dont get no response.

This is the first time so Im not happy. I dont know if I will go back to buy anything at Starbucks again.

View full review

User's recommendation: Don’t buy the eggnog latte at Starbucks try the one in the coffee bean is great

Logun Pvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad Privacy Policy - Difficult To Opt Out

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I searched for the Starbucks menu online and next thing you know their "cookies" option to opt out popped up for only 2 seconds. I could not opt out in time and do not want Starbucks, or any other company, to be thus advertising to me with their crap or sharing my info.

I went to Starbucks website and there is no clearway to opt out. If they start marketing to me I will trash them for this online.

Hope that Starbucks sees this, makes the change to easily opt out, and doesn't bother me with any of their garbage.I saw from their site over one million people have opted out so maybe that's why there is no longer a Click Here to opt out easy way to do it I dislike companies that put profits before people. Disgusting!

View full review

User's recommendation: Do not contact or search for Starbucks online

Cherie B Pbo
map-marker Mesquite, Texas

Customer service rep completely unconcerned about my info

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Ask her. I tried to help her by providing scam info. Now she should be able to tell you about the scam information.

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User's recommendation: Coffee is expensive and very good. Customer service not so great

Cheryl B Rrj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed in Starbucks. They are giving in to the minority. Ridiculous!

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Original review updated Sep 22, 2025

I heard about the girl who wanted Charlie Kirks name on the coffee cup. This is going too far.

Starbucks should not get into that stuff. They have their rules already set in place and there should be no bending them for anything like that.

Many important people in our country have been assassinated, unfortunately. And there are other ways that people can honor somebody that they feel hold their belief and values not by a coffee cup.

View full review
Pros:
  • Convenient
Cons:
  • Use the wrong kind of plastic cups and probably use plastic straes

Preferred solution: I would like Starbucks not to have to the government regarding their coffee cups!!!

User's recommendation: Future customers should lay off! Get their coffee and forget about it!

Anonymous
map-marker Glasgow, Glasgow City

Refused Key to disability toilet as I didn’t LOOK disabled

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I went to use the disabled toilet , a staff member was coming out so I held door to go in . She looked me up and down & asked what disability do you have.

I told her she said she needs to get the key . I said it's in your hand. She denied it was the right key. I asked for her name & she refused to tell me.

I spoke to the manager 20 mins later she offered me the key which I didn't need but refused to tell me the workers name. I was sitting next to the staff room and watched the staff give out the disability key numerous times then heard them laughing each time in the staff room.

I felt so uncomfortable and disrespected. I contacted head office numerous times with no reply

View full review

User's recommendation: Don’t expect any kind of respect if you have a disability

2 comments
Angelik Kzs

Her name is NONE OF YOUR BUSINESS.

Guest

You’re creating a false narrative by calling it a disability toilet. It is “handicapped accessible”.

The ADA requirements are 1) a wider access main door, 2) a wider access stall door, 3) large enough to do a three-point turn in a wheelchair.

You are a horrible person making an issue out of this. Karma.

View more comments (1)
Teresa E Kve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a older phone suddenly I cannot use my Starbucks app I’m about to lose all of my stars and I have money on my card, tried downloading at the App Store says need new phone

Updated by user Nov 01, 2025

Hope your phone is IOS 16 or larger because if not you cannot get in to use your app so you end up losing the money you have and stars on your account. Costco and many other companies as well. Trying to force you to upgrade your phone

Original review Oct 17, 2025

Im sick of these companies trying to force you to up grade your phone in order to use their apps I have had for years ! Costco included

View full review
Loss:
$53

Preferred solution: To be able to use my app on my old phone as I have for years

Marrianne Yzv
map-marker Lewes, Delaware

Want my money back

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I am trying to get all my money back from the cards I mistakenly bought. I am not a happy person right now. I can't believe you would do that to me, a handicapped person on disability.

View full review
Loss:
$600

Preferred solution: Full refund

Leah V Kei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

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I am writing to express my dissatisfaction with the service I recently received at a Brooklyn Starbucks, location 5200 Kings Highway, Brooklyn, NY 11234. I purchased a drink on July 16, 2025, along with egg bites.

Upon returning to my car, I took a sip of the drink, and all of the drink spilled onto my clothing. The cover was not put on properly by the server. I returned to the store to inform them of what happened. As I let the server know what happened, I was met with arrogance by the manager of the store.

She claimed that there was nothing she could do and that she was not agreeable to providing compensation for the spilled drink. I am a loyal customer, but since the pandemic, my purchases at your establishment have diminished due to cost. However, I still continue to patronize your store. I am very surprised at how I was treated, as I am aware that Starbucks prides itself on excellent customer service.

I believe I should be given some kind of compensation, seeing that the fault lies with the server. I do hope that I will get satisfaction from this complaint.

Thank you for your attention to this matter.

Margo Haynes-Sason

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User's recommendation: Please advocate for yourself when treated poorly at commercial establishments that you frequent

Allycia B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not received w2 in 2 years

Former employee and I have been trying to file my taxes since 2022.

I have yet to receive my W-2.

When I ask the manager, she always responds like it’s been sent out and she’s not sure why I haven’t received it.

No help even trying to find out what went wrong.

Other employees have no complaints about this matter with them.

Not sure if it’s a racial thing, but I feel that it is. I’ve been the best employee overall; yes, I’ve had a bump; however, my performance was great.

No reason to not send my W-2 for 2 years.

No number to the higher office I can talk to. I’m just trying to file, and this has been 2 years and going into another year.

The corporate office has not helped, and I’m not sure if it was corporate.

Not fair for a former employee/forever customer.

It’s not fair.

Allycia Burney

20 years old and have been with Starbucks at Jackson Hospital, Main 33150.

For 2 years, and they have always given the same excuse: they are working on it.

Please, I’m too young for this to happen.

Starbucks, I would never think to go through this with my money I’ve worked hard for...

View full review

Preferred solution: Received my w2 for the past 2 years please!!!!

1 comment
Guest

The IRS can access your W2s. There is a form online under IRS . gov.

Anthony C Lgq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Starbucks has changed their Policy

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Starbucks has changed, and Corporate values have changed. I am a gold cardholder and a Starbucks customer for over 40 years.

If I make a purchase at one store and then go to another store, I should be able to ask and receive a cup of water. If a person asks for a cup of water, they must make a purchase. What if they are homeless and have no money? Do you allow them to skip their medication?

It's hot in Hawaii, and Starbucks should have a courtesy cup of water. Your policy no longer promotes the use of environmentally friendly, waste-friendly methods. Previously, you would give people coffee grounds when they asked for them, if they were available. Now your Policy change promotes filling our landfill.

Starbucks has changed, and Corporate values have changed. I am a gold cardholder and a Starbucks customer for over 40 years. If I make a purchase at one store and then go to another store, I should be able to ask and receive a cup of water. If a person asks for a cup of water, they must make a purchase.

What if they are homeless and have no money? Do you allow them to skip their medication? It's hot in Hawaii, and Starbucks should have a courtesy cup of water. Your policy no longer promotes the use of environmentally friendly, waste-friendly methods.

Previously, you would give people coffee grounds when they asked for them, if they were available. Now your Policy change promotes filling our landfill.

View full review

User's recommendation: Insist they change their Policy.

2 comments
Armeda Hqq

Why did you not get the cup of water at the first location genius?

Guest

Maybe you should buy an environmentally friendly travel tumbler and fill it with water. You’re invoking the homeless and them taking medication?

Sure. Right after their trip to the doctor then the pharmacy.

On that insurance they don’t have. I can’t believe the arrogance and how tone-deaf you sound bringing the homeless into your argument over water where you buy $7+ coffee enough to qualify for gold status.

View more comments (1)
Breunna Ipk

I need an issue too not having to go on your phone and apply your email or whatever. Yeah I’m an Starbucks customer for so many years. I’m just old lady trying to support Starbucks.

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Im being shut off trying to use my app I have to reapply they wont take my original email Im frustrated Im only trying to support Starbucks

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User's recommendation: Not until I’m satisfied

Sharry Ioy

Sucks

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Could not talk to anyone and I DO NOT want a medical device. This sucks. The app has not worked for two days!

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User's recommendation: Do not try to use the app.

Johnatan Xeo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account

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George was very friendly, knowledgeable & helpful. My Starbucks card was not automatically reloading when my account gets below $15.

George refreshed my app & it is now working. It was a glitch in the system.

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Resolved
Crystal L Rap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I seem to have purchased spoiled food and I can't get in touch with them when I try to contact them.

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Starbucks - I seem to have purchased spoiled food and I can't get in touch with them when...
Starbucks - I seem to have purchased spoiled food and I can't get in touch with... - Image 2
Starbucks - I seem to have purchased spoiled food and I can't get in touch with... - Image 3
Updated by user Jun 19, 2025

Company fixed the issue and I have been provided with full refund. The merchant only sent me one message, and it was only after I called back that the merchant apologized and suggested a replacement or refund. Improve speaking skills.

Updated by user Jun 03, 2025

The location is Starbucks coffee, karpal singh drive Pulau Pinang, Malaysia.

Original review updated Jun 03, 2025

I seem to have purchased spoiled food and I can't get in touch with them when I try to contact them.

The contact number was obtained online

I don't think mushroom sandwiches are sour because I have bought them countless times before.

Starbucks Coffee, Karpal Singh Drive

View full review
Loss:
$7
Pros:
  • Fast
Cons:
  • Inconsistancy of the product that are given to baristas
  • Unable to determine food quality
  • Difficult to report a problem on defective products

Preferred solution: Apology and refund

User's recommendation: Be cautious when buying takeaway food and eat it in the store if possible, as you won’t know if you have purchased spoiled or problematic food or drinks.

Keegan W Uin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Employee Harressed me

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I came in with my pup to order my morning coffee to start my day. Before I could pay for my drink, your customer service representative was saying sexual slurs and political rants in my direction. I am not comfortable going into your stores anymore until I see this situation corrected by what I hope isn't so far left your employment rules won't allow your customer to be abused over sexual preferences or political stances.

Thank you,

Keegan Ward

Bible Boy

Mooney Blvd, Visalia, CA 93277

5:00 a.m. Wednesday, April 2nd, 2025

View full review
Pros:
  • Good coffee
  • Great treats and relaxing atmosphere except this starbucks
Cons:
  • Extremely disappointed without quick response
  • Girl behind the counter

Preferred solution: I'm not sure but definitely more than an apology. This isn't my first time by this store being mistreated just trying to order a drink. I don't want store credit but I also won't go to that store anymore if she's working there

User's recommendation: Avoid talking to other customers about politics if your just responding, avoid open articulate conversation as they just yell Obama at you if u are a fiscal conservative. I mean the employees will harness you next time u go order a coffee by just yelling Obama

About

Related Companies

Starbucks Canada, Starbucks UK, Teavana, Seattles Best Coffee

Summary

Satrbucks Corporation is a public company. Starbucks is a global coffee and coffee house chain. The company was named after the first mate in the novel "Moby Dick". The company was founded in 1971. At the present time Starbucks is headquartered in Seattle, Washington. Starbucks Corporation has a subsidiary company - Starbucks Coffee Company. Starbuck Corporation is the leading coffee house company in the world. The company has its store in 42 countries all over the globe.
The most famous drinks served at Starbucks are

Coffee
Cappuccino
Mocha
Hot Chocolate
Coffee Frappuccino
Vanilla Creme Frappuccino
Coffee Frappuccino

Drinks are usually served in the following sizes: Short, Tall, Grande and Venti.
Starbucks specializes in drip brewed coffee, hot drinks based on espresso, other hot and cold coffee drinks, snacks, Starbucks mugs and coffee beans. Besides, the company produces ice cream.

Starbucks reviews and complaints

Starbucks is ranked 45 out of 1528 in Coffeehouses and Bakeries category

Area Served

USA, Worldwide

Payment Methods

VISA

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