I recently experienced buying a piece of pumpkin loaf at the El Cajun, CA Starbucks. I have been getting coffee and pastries at Starbucks for years, so I was shocked when I broke part of my front tooth on a piece of pumpkin bread. I was even more shocked to discover that I had broken my front tooth on a rock in the bread! I contacted Starbucks through email and wrote the following:
"I am not sure who to address this issue with. My girlfriend and I stopped at the El Cajon Starbucks store before we were moving on Friday 3/25/11, and ordered two coffees and a piece of pumpkin bread. I have been a customer for years and have never had a single issue with the pastries or food I have purchased at any Starbucks location. I took a *** out of the piece of bread and felt my tooth crunch down on something hard. At first I thought it was the grain of the bread, but was horrified to find it was a piece of rock! I have saved the bread and the several small bits of rocks that I bit down on and discovered in the bread. I chipped my tooth and have not approached the store about this matter. I felt it was too serious to treat at the local level. I am not sure it was baked into the bread or in the bag and pressed into the bread; however this should never have happened! I decided to address this issue directly with Starbucks and have not consulted an attorney or contacted the media. I have been a loyal customer for years and years. Please let me know how you would like to handle this matter. Brent B"
I was contacted by Strarbucks and shipped the piece of bread back for review. Several weeks passed and I received a phone message from the same Starbucks rep. He was very chipper on the phone when he told me how thankful Starbucks was for me sending the piece back and how sorry they were about my tooth. They wanted to pay a portion of my dentist bill because they had identified that this was an issue that had happened when baking the bread. Apparently I was not the only one this happened to. They said because of this issue, they wanted to send me a $20 Starbucks card. I guess a broken tooth is only worth $20 and a partial dental payment. This could have easily been a lawsuit! Just be warned that there seem to be some issues with the Starbucks pastries. Not sure where they are buying them from or if they are baking the pastries themselves!
Product or Service Mentioned: Starbucks Coffee.